28.jpg

FAQ AND
RESOURCES

WHAT IS THE TURNAROUND TIME?

Print-Wear orders take for 1-5 working days to ship.

 

Custom made Local-Wear items take a lead time of 10 - 14 working days for manufacturing and branding. Should we complete the order before, you will be notified/order shipped.

For more information on our manufacturing process, please follow the link:

https://www.youtube.com/watch?v=SnYoTwniJ1Y
 

DO YOU OFFER SHIPPING?

Yes, within RSA borders. Customers in neighbouring countries would need to arrange their own shipping.
 

CAN WE COLLECT OUR ORDER FROM YOUR BRANCHES?

Yes, if placed through our sales team.

In order to streamline our services, the online platform does not offer a collection selection.
 

WHAT'S THE MINIMUM ORDER QUANTITY?

For apparel there is no MOQ however wholesale pricing is available from 15 units per style, and colour.

Headwear carries an MOQ of 25 units per colour, style, and artwork.

 

HOW DOES THE ARTWORK NEED TO BE  SUBMITTED?

High resolution file, ideally 300dpi PNG with a transparent background, image cropped to artwork boundaries. A vector artwork is also acceptable.

WHAT FORMAT DO I NEED TO ORDER IN, IN ORDER TO STREAMLINE THE PROCESS?

We would need a full breakdown of the order. Style codes with colour and size variants for each. Should printing be required, we would need the placement size and breakdown as required. A mock up is also very helpful.

CAN I TRACK THE PROGRESS OF MY ORDER ONLINE?

Yes, you can. One of our sales representatives will send you a link in order to confirm all orders and artwork. This link includes: stock received, printing complete, shipping and waybill number.

CAN THE ORDER BE CHANGED AFTER THE INVOICE IS CONFIRMED AND PAID?

If there is a colour change, we charge a 20% restocking fee. This is due to the manufacture process and return of fabrics to our suppliers. This will also reset the lead time.

Additions to an order will be raised as a new order and follow its own lead times.